Effective Date: 01-09-2024

1. Introduction

At Lifewell Matrimony, we are committed to maintaining a safe and respectful environment for all our users. If you encounter any misuse, abuse, or inappropriate behavior on our platform, we encourage you to report it. This page outlines the process for reporting misuse and how we handle such reports.

 

2. What Constitutes Misuse

Misuse includes, but is not limited to:

• Fraudulent Activities: Any deceptive or fraudulent behavior, including false profiles or scams.
• Harassment: Offensive, abusive, or threatening behavior towards other users.
• Inappropriate Content: Posting or sharing explicit, offensive, or unlawful content.
• Privacy Violations: Unauthorized sharing or misuse of personal information.

 

3. Reporting Misuse

To report misuse, please provide the following details in your report:

• Description: A detailed description of the misuse or abusive behavior.
• Evidence: Any relevant screenshots, links, or other evidence supporting your report.
• User Information: The username or profile information of the individual involved (if known).
• Contact Information: Your contact details so we can follow up if needed.

You can submit your report using the following methods:

• Email: Send your report to info@lifewellmatrimony.com with the subject line “Report Misuse.”
• Online Form: Fill out our Enquiry / Feedback Form available on our website Contact Us Page.

 

4. Our Response

Once a misuse report is received, we will:

• Review: Investigate the report thoroughly and confidentially.
• Action: Take appropriate action based on our findings, which may include warnings, account suspension, or termination.
• Notification: Notify you of the outcome of the investigation, if applicable.

 

5. Confidentiality

All reports will be handled with strict confidentiality. We will not disclose your personal information to the involved parties without your consent, except as required to address the issue.

 

6. Contact Us

If you have any questions or need further assistance with reporting misuse, please contact us at:

Lifewell Matrimony
Email: info@lifewellmatrimony.com

Address:

Corporate Office;

Kottakkal, Malappuram Dist, Kerala State, India, 676510.

GCC Office;

Manama, Kingdom of Bahrain, 65700.