Home / Refund Policy

Effective Date: 01-09-2024

1. Introduction

Thank you for choosing Lifewell Matrimony. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our platform. By accessing or using our services, you agree to the terms outlined in this policy.

 

2. Refund Eligibility

Refunds will be considered only under the following conditions:

  • Unused Services: Refunds are only available for services that have not been used or accessed. To qualify for a refund, the service must not have been utilized and the request must be made within 7 days from the date of purchase.
  • Refund Request: To be eligible for a refund, you must submit your request within 7 days of purchase, clearly stating that the service has not been used. Requests made after 7 days or for services that have been accessed or utilized will not be eligible for a refund.
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3. Non-Refundable Items

The following items and situations are non-refundable:

  • Utilized Services: Services that have been used or accessed in any manner.
  • Past Refund Requests: Refund requests submitted after the 7-day period following purchase.
  • Subscription Fees: Membership or subscription fees are non-refundable after the 7-day period, regardless of usage.
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4. Refund Request Process

To request a refund, please follow these steps:

  1. Submit Request: Contact our support team at info@lifewellmatrimony.com within 7 days of purchase. Provide your order number, transaction ID, and a statement confirming that the service has not been used.
  2. Review: Refund requests will be reviewed within 24hours. We reserve the right to deny any refund request if the service has been used or the request is made after the 7-day period.
  3. Processing: If the refund request is approved, the refund will be processed to the original payment method. Please allow additional time for the refund to appear on your account statement.

 

5. Changes to This Policy

Lifewell Matrimony reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services following any changes signifies your acceptance of the revised policy.

 

7. Dispute Resolution

Any disputes or claims arising out of or relating to this Refund Policy or the services provided shall be resolved through the following steps:

  • Mediation: In the event of a dispute, both parties agree to first attempt to resolve the matter through mediation. The mediation shall be conducted in India and shall be administered by a qualified mediator mutually agreed upon by both parties.

  • Arbitration: If the dispute cannot be resolved through mediation, it shall be resolved through binding arbitration. The arbitration shall be conducted in accordance with the rules of Indian Institution and shall take place in India. The decision of the arbitrator shall be final and binding on both parties.

 

8. Limitation of Liability

To the maximum extent permitted by law, Lifewell Matrimony shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the purchase or use of our services, even if advised of the possibility of such damages. Our total liability for any claim related to this Refund Policy shall not exceed the amount paid for the service in question.

 

9. Force Majeure

Lifewell Matrimony shall not be held liable for any failure to perform its obligations under this Refund Policy if such failure is due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, or other force majeure events.

 

10. Severability

If any provision of this Refund Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision will be modified to reflect the original intent as closely as possible while remaining valid and enforceable.

 

11. Entire Agreement

This Refund Policy constitutes the entire agreement between you and Lifewell Matrimony regarding refunds and supersedes all prior agreements, understandings, and representations concerning refunds.

 

12. Contact Information

For any questions, clarifications, or legal inquiries regarding this Refund Policy, please contact us at:

Lifewell Matrimony
Email: info@lifewellmatrimony.com
Phone: +91 9072611700

Address:

Corporate Office;

Kottakkal, Malappuram Dist, Kerala State, India, 676510.

GCC Office;

Manama, Kingdom of Bahrain, 65700.

 

13. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of  Indian Jurisdiction, without regard to its conflict of law principles.